Packages
Packages
Specialist Services
Our bespoke services are designed for hospitality owners who need something more personal, more specific, and more effective. Whether you're rethinking team structure, refreshing your brand, or optimising your space, every package is tailored from the ground up to suit your goals.
Custom-Fit Support, Not One-Size-Fits-All
We don’t believe in generic fixes. Every specialist package starts with a deep understanding of your venue, challenges, and ambitions - so you get tailored solutions that make a real impact.
Specialist Expertise, On the Ground
From kitchen systems to front-of-house training, our consultants bring hands-on industry experience and practical know-how. We work alongside your team to deliver improvements that stick.
Flexible Scope, Clear Pricing
No guesswork, no surprises. After a free consultation, we provide a clear outline of services, timeframes, and costs - so you know exactly what you’re getting and how it benefits your business.
Custom-Fit Support, Not One-Size-Fits-All
We don’t believe in generic fixes. Every specialist package starts with a deep understanding of your venue, challenges, and ambitions - so you get tailored solutions that make a real impact.
Specialist Expertise, On the Ground
From kitchen systems to front-of-house training, our consultants bring hands-on industry experience and practical know-how. We work alongside your team to deliver improvements that stick.
Flexible Scope, Clear Pricing
No guesswork, no surprises. After a free consultation, we provide a clear outline of services, timeframes, and costs - so you know exactly what you’re getting and how it benefits your business.
Custom-Fit Support, Not One-Size-Fits-All
We don’t believe in generic fixes. Every specialist package starts with a deep understanding of your venue, challenges, and ambitions - so you get tailored solutions that make a real impact.
Specialist Expertise, On the Ground
From kitchen systems to front-of-house training, our consultants bring hands-on industry experience and practical know-how. We work alongside your team to deliver improvements that stick.
Flexible Scope, Clear Pricing
No guesswork, no surprises. After a free consultation, we provide a clear outline of services, timeframes, and costs - so you know exactly what you’re getting and how it benefits your business.
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Front of House Excellence
Front of House Excellence
Elevate your service, empower your team.
This in-person training package is designed to transform the way your front-of-house team interacts with guests. We focus on key areas such as customer engagement, upselling techniques, and seamless table service - all tailored to your business style and values. Our training includes custom-designed training packs and detailed orders of service to ensure consistency long after our visit. Perfect for new teams, seasonal refreshers, or businesses ready to level up guest satisfaction.
This in-person training package is designed to transform the way your front-of-house team interacts with guests. We focus on key areas such as customer engagement, upselling techniques, and seamless table service - all tailored to your business style and values. Our training includes custom-designed training packs and detailed orders of service to ensure consistency long after our visit. Perfect for new teams, seasonal refreshers, or businesses ready to level up guest satisfaction.
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Process & Space Optimisation
Process & Space Optimisation
Operational efficiency meets exceptional customer experience.
Our experts conduct a full-scale in-person analysis of your current workflows, service delivery, layout, and use of technology. We identify friction points, inefficiencies, and missed opportunities - then provide tailored recommendations to enhance performance and customer flow. This package is ideal for businesses undergoing change, seeking to increase capacity, or simply wanting to deliver a smoother, more intuitive guest experience.
Our experts conduct a full-scale in-person analysis of your current workflows, service delivery, layout, and use of technology. We identify friction points, inefficiencies, and missed opportunities - then provide tailored recommendations to enhance performance and customer flow. This package is ideal for businesses undergoing change, seeking to increase capacity, or simply wanting to deliver a smoother, more intuitive guest experience.
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Website & Brand Design
Website & Brand Design
Let your digital presence reflect the excellence of your business.
First impressions matter, and your website is often the first touchpoint for your customers. Whether you need a full redesign, brand refresh, or are launching a brand-new concept, we’ve got you covered. Our creative partner works with you to build a modern, mobile-friendly, and on-brand website that captures your identity and converts visitors into customers. From logos to site structure, we ensure your online presence feels as professional and dynamic as your business. This would normally include a site visit and in-person conversation to ensure we have a full understanding of your business ethos, style and ambiance.
First impressions matter, and your website is often the first touchpoint for your customers. Whether you need a full redesign, brand refresh, or are launching a brand-new concept, we’ve got you covered. Our creative partner works with you to build a modern, mobile-friendly, and on-brand website that captures your identity and converts visitors into customers. From logos to site structure, we ensure your online presence feels as professional and dynamic as your business. This would normally include a site visit and in-person conversation to ensure we have a full understanding of your business ethos, style and ambiance.
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Leadership & Management Development
Leadership & Management Development
Empower your people with confident, effective leadership.
Great businesses are built on strong leadership - but even the most dedicated managers can benefit from reflection and support. This package offers a comprehensive in-person review of your leadership style and management structure. Are you leading in a way that inspires trust, respect, and productivity? Are your delegation and communication practices helping your team thrive - or holding them back? Whether you’re a hands-on leader or prefer to empower from behind the scenes, we help you refine your approach to build a motivated, autonomous team. Ideal for business owners, senior staff, and team leaders ready to grow into their full potential.
Great businesses are built on strong leadership - but even the most dedicated managers can benefit from reflection and support. This package offers a comprehensive in-person review of your leadership style and management structure. Are you leading in a way that inspires trust, respect, and productivity? Are your delegation and communication practices helping your team thrive - or holding them back? Whether you’re a hands-on leader or prefer to empower from behind the scenes, we help you refine your approach to build a motivated, autonomous team. Ideal for business owners, senior staff, and team leaders ready to grow into their full potential.
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Waste Management & Sustainability Review
Waste Management & Sustainability Review
Reduce waste, cut costs, and lead sustainably.
Waste management might not be the most exciting part of running a business - but it’s one of the most impactful. Our in-depth site evaluation looks at how your business handles waste across all areas: front of house, back of house, and behind the scenes. Are you segregating waste properly? Following the latest government guidelines? Could your landfill costs be reduced with better recycling systems or smarter disposal partnerships? We help you implement practical, sustainable solutions that not only protect the planet but also protect your bottom line. A must-have for environmentally conscious businesses looking to align with best practices - and save money doing it.
Waste management might not be the most exciting part of running a business - but it’s one of the most impactful. Our in-depth site evaluation looks at how your business handles waste across all areas: front of house, back of house, and behind the scenes. Are you segregating waste properly? Following the latest government guidelines? Could your landfill costs be reduced with better recycling systems or smarter disposal partnerships? We help you implement practical, sustainable solutions that not only protect the planet but also protect your bottom line. A must-have for environmentally conscious businesses looking to align with best practices - and save money doing it.
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Kitchen Leadership Support
Kitchen Leadership Support
Support your chefs, streamline your kitchen.
This unique package offers direct support for your Head Chef or kitchen team, focusing on operational structure rather than culinary direction. From team management and delegation to cleaning systems, training routines, and back-of-house flow - our experienced consultant chef works shoulder-to-shoulder with your team to create a kitchen environment that runs smoothly and lets creativity thrive. Ideal for growing kitchens, new teams, or chefs ready to delegate and lead with more freedom.
This unique package offers direct support for your Head Chef or kitchen team, focusing on operational structure rather than culinary direction. From team management and delegation to cleaning systems, training routines, and back-of-house flow - our experienced consultant chef works shoulder-to-shoulder with your team to create a kitchen environment that runs smoothly and lets creativity thrive. Ideal for growing kitchens, new teams, or chefs ready to delegate and lead with more freedom.
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Food Safety & Compliance Auditing
Food Safety & Compliance Auditing
Be inspection-ready - without the last-minute panic.
This comprehensive on-site review ensures your food safety and hygiene practices are fully compliant with current regulations and ready for Environmental Health Officer (EHO) visits. We assess your documentation, cleaning routines, staff knowledge, and overall practices, then provide clear action plans to address gaps and strengthen weak spots. Whether you’re preparing for a first inspection or aiming for that all-important 5-star rating, we’ll help you get there confidently.
This comprehensive on-site review ensures your food safety and hygiene practices are fully compliant with current regulations and ready for Environmental Health Officer (EHO) visits. We assess your documentation, cleaning routines, staff knowledge, and overall practices, then provide clear action plans to address gaps and strengthen weak spots. Whether you’re preparing for a first inspection or aiming for that all-important 5-star rating, we’ll help you get there confidently.
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Mystery Diner Insight
Mystery Diner Insight
Real feedback, real-time improvements.
Get a true picture of your customer experience with our discreet mystery diner service. We visit your venue posing as everyday guests and assess everything from greeting to goodbye - service quality, food presentation, staff attentiveness, and ambience. Each visit is followed by a detailed report and recommendations, helping you resolve repeat issues, celebrate wins, and maintain a consistently excellent standard. A proactive alternative to public review platforms.
Get a true picture of your customer experience with our discreet mystery diner service. We visit your venue posing as everyday guests and assess everything from greeting to goodbye - service quality, food presentation, staff attentiveness, and ambience. Each visit is followed by a detailed report and recommendations, helping you resolve repeat issues, celebrate wins, and maintain a consistently excellent standard. A proactive alternative to public review platforms.
Tailored Pricing,
Clear from the Start.
At Opal & Oak, we believe in providing value that’s as unique as your business. Every specialist package is fully customised to suit your specific goals, scale, and operational needs. As such, pricing is not fixed but instead determined after an initial consultation, where we take the time to understand your requirements in detail.
Following our consultation, we’ll provide a transparent estimate of time, scope, and cost - ensuring you know exactly what to expect and can feel confident in the investment you’re making.
Book a consultation
Tailored Pricing,
Clear from the Start.
At Opal & Oak, we believe in providing value that’s as unique as your business. Every specialist package is fully customised to suit your specific goals, scale, and operational needs. As such, pricing is not fixed but instead determined after an initial consultation, where we take the time to understand your requirements in detail.
Following our consultation, we’ll provide a transparent estimate of time, scope, and cost - ensuring you know exactly what to expect and can feel confident in the investment you’re making.
Book a consultation
Tailored Pricing,
Clear from the Start.
At Opal & Oak, we believe in providing value that’s as unique as your business. Every specialist package is fully customised to suit your specific goals, scale, and operational needs. As such, pricing is not fixed but instead determined after an initial consultation, where we take the time to understand your requirements in detail.
Following our consultation, we’ll provide a transparent estimate of time, scope, and cost - ensuring you know exactly what to expect and can feel confident in the investment you’re making.
Book a consultation