Terms and Conditions
Effective Date: 1st January 2025
This Agreement outlines the terms under which Opal & Oak ("we", "us", "our") provides business support services to you ("the Client"). By engaging our services—whether virtually, in person, or as part of a bespoke or packaged solution—you agree to be bound by the following terms.
1. Definitions
Client: The individual or business entity entering into an agreement with Opal & Oak.
Services: Any support provided by Opal & Oak, including but not limited to: virtual assistance, consultancy, training, compliance audits, in-person visits, and package-based business support.
Packages: Pre-defined service tiers, including Operations, Growth, Excellence, and Bespoke Services.
Agreement: This document and any proposals, service briefs, or written confirmations outlining the agreed scope of services.
2. Scope of Services
Opal & Oak provides specialist business support for hospitality businesses. Services may include:
Administration and operational support
Financial tracking, cashflow and budget planning
Compliance and food safety monitoring
Recruitment support and rota planning
Staff training, development, and appraisal coordination
Guest experience strategy
Website, brand, and social media support
Bespoke audits, on-site reviews, and consultancy
The scope of work will be confirmed in writing via a service proposal, package brief, or agreement summary.
3. Engagement Terms
Services may be retained on a monthly, hourly, or per-project basis.
Specific service hours, deadlines, and deliverables will be agreed prior to commencement.
Clients must provide access to systems, files, and communication necessary for effective service delivery.
Opal & Oak reserves the right to decline services that fall outside its professional remit or values.
4. Fees and Payment
All time is tracked and billed in 15-minute increments unless stated otherwise.
Monthly package hours do not roll over; overages will be billed at the agreed hourly rate.
Retainers are invoiced monthly in advance. Project-based work requires a 50% upfront deposit.
Remaining balances (plus any additional hours or pre-agreed charges) are invoiced upon completion.
Payment is due within 7 calendar days from the invoice date via bank transfer.
Late payment may result in service delays and incur a 5% monthly late fee.
5. Cancellations and Refunds
Cancellations of in-person sessions must be made at least 7 days in advance.
50% of the session fee will be charged for cancellations within 7 days.
100% will be charged if cancelled within 48 hours or for no-shows.
In-person services can be rescheduled at Opal & Oak’s discretion but must be agreed in writing.
Refunds are not issued for work already undertaken.
Retainer and project deposits are non-refundable unless Opal & Oak cancels the service prior to commencement.
6. Client Responsibilities
Clients are responsible for providing accurate, legal, and timely information.
Delays caused by missing documents, unresponsive communication, or lack of access may impact delivery and will not affect agreed payment terms.
Clients must ensure that shared data complies with GDPR and other applicable regulations.
7. Confidentiality & Data Protection
All work and correspondence are handled with strict confidentiality.
Client data is stored securely and will not be shared with third parties without explicit consent.
By using our services, you agree to receive service-related communications and updates.
8. Intellectual Property
All materials (templates, checklists, reports, training content) created by Opal & Oak remain our intellectual property unless otherwise agreed.
Clients may use these materials internally but may not resell, distribute, or adapt them for third-party use.
9. Acceptable Use
Clients agree not to:
Use our materials or tools for unlawful or unethical activities.
Share system access or documentation with unauthorised parties.
Tamper with or misuse any proprietary platforms or content provided.
10. Limitation of Liability
Opal & Oak shall not be held liable for indirect, incidental, or consequential losses, including but not limited to lost revenue, reputational damage, or operational disruptions.
We are not liable for delays caused by third-party platforms, software errors, or client-side issues.
11. Termination
Retained services require 30 days’ notice to terminate, unless otherwise stated in a written agreement.
In-person or project work may not be cancelled once commenced unless agreed by both parties.
Opal & Oak reserves the right to terminate services immediately in cases of misconduct, non-payment, or breach of terms.
12. Force Majeure
Opal & Oak shall not be held liable for delays or failure to perform services due to circumstances beyond our control (e.g., illness, natural disaster, system failure, governmental restrictions).
13. Dispute Resolution
We encourage open communication and will seek informal resolution wherever possible.
Unresolved disputes may be referred to mediation under the jurisdiction of England and Wales.
14. Governing Law
This agreement is governed by and interpreted under the laws of England and Wales.
15. Amendments
We may update these Terms and Conditions from time to time. Clients will be notified of significant changes via email or written communication.
Contact
If you have questions about this Agreement or require further clarification, please contact:
hello@opalandoakvs.co.uk
Effective Date: 1st January 2025
This Agreement outlines the terms under which Opal & Oak ("we", "us", "our") provides business support services to you ("the Client"). By engaging our services—whether virtually, in person, or as part of a bespoke or packaged solution—you agree to be bound by the following terms.
1. Definitions
Client: The individual or business entity entering into an agreement with Opal & Oak.
Services: Any support provided by Opal & Oak, including but not limited to: virtual assistance, consultancy, training, compliance audits, in-person visits, and package-based business support.
Packages: Pre-defined service tiers, including Operations, Growth, Excellence, and Bespoke Services.
Agreement: This document and any proposals, service briefs, or written confirmations outlining the agreed scope of services.
2. Scope of Services
Opal & Oak provides specialist business support for hospitality businesses. Services may include:
Administration and operational support
Financial tracking, cashflow and budget planning
Compliance and food safety monitoring
Recruitment support and rota planning
Staff training, development, and appraisal coordination
Guest experience strategy
Website, brand, and social media support
Bespoke audits, on-site reviews, and consultancy
The scope of work will be confirmed in writing via a service proposal, package brief, or agreement summary.
3. Engagement Terms
Services may be retained on a monthly, hourly, or per-project basis.
Specific service hours, deadlines, and deliverables will be agreed prior to commencement.
Clients must provide access to systems, files, and communication necessary for effective service delivery.
Opal & Oak reserves the right to decline services that fall outside its professional remit or values.
4. Fees and Payment
All time is tracked and billed in 15-minute increments unless stated otherwise.
Monthly package hours do not roll over; overages will be billed at the agreed hourly rate.
Retainers are invoiced monthly in advance. Project-based work requires a 50% upfront deposit.
Remaining balances (plus any additional hours or pre-agreed charges) are invoiced upon completion.
Payment is due within 7 calendar days from the invoice date via bank transfer.
Late payment may result in service delays and incur a 5% monthly late fee.
5. Cancellations and Refunds
Cancellations of in-person sessions must be made at least 7 days in advance.
50% of the session fee will be charged for cancellations within 7 days.
100% will be charged if cancelled within 48 hours or for no-shows.
In-person services can be rescheduled at Opal & Oak’s discretion but must be agreed in writing.
Refunds are not issued for work already undertaken.
Retainer and project deposits are non-refundable unless Opal & Oak cancels the service prior to commencement.
6. Client Responsibilities
Clients are responsible for providing accurate, legal, and timely information.
Delays caused by missing documents, unresponsive communication, or lack of access may impact delivery and will not affect agreed payment terms.
Clients must ensure that shared data complies with GDPR and other applicable regulations.
7. Confidentiality & Data Protection
All work and correspondence are handled with strict confidentiality.
Client data is stored securely and will not be shared with third parties without explicit consent.
By using our services, you agree to receive service-related communications and updates.
8. Intellectual Property
All materials (templates, checklists, reports, training content) created by Opal & Oak remain our intellectual property unless otherwise agreed.
Clients may use these materials internally but may not resell, distribute, or adapt them for third-party use.
9. Acceptable Use
Clients agree not to:
Use our materials or tools for unlawful or unethical activities.
Share system access or documentation with unauthorised parties.
Tamper with or misuse any proprietary platforms or content provided.
10. Limitation of Liability
Opal & Oak shall not be held liable for indirect, incidental, or consequential losses, including but not limited to lost revenue, reputational damage, or operational disruptions.
We are not liable for delays caused by third-party platforms, software errors, or client-side issues.
11. Termination
Retained services require 30 days’ notice to terminate, unless otherwise stated in a written agreement.
In-person or project work may not be cancelled once commenced unless agreed by both parties.
Opal & Oak reserves the right to terminate services immediately in cases of misconduct, non-payment, or breach of terms.
12. Force Majeure
Opal & Oak shall not be held liable for delays or failure to perform services due to circumstances beyond our control (e.g., illness, natural disaster, system failure, governmental restrictions).
13. Dispute Resolution
We encourage open communication and will seek informal resolution wherever possible.
Unresolved disputes may be referred to mediation under the jurisdiction of England and Wales.
14. Governing Law
This agreement is governed by and interpreted under the laws of England and Wales.
15. Amendments
We may update these Terms and Conditions from time to time. Clients will be notified of significant changes via email or written communication.
Contact
If you have questions about this Agreement or require further clarification, please contact:
hello@opalandoakvs.co.uk